What kind of payment method does Ace accept?

T/T,L/C, Paypal,Trade Assurance, Alipay, Wechat.

How about delivery time after order?

The sample usually takes 7-15 days, and the production cycle for bulk orders is typically 25-35 days.

What is your return and exchange policy?

If there are defective products, please contact us as soon as possible, and we will take prompt action to resolve the issue. If the defects exceed an AQL (Acceptable Quality Level) of 2.5, we will be responsible for refunding the cost of the additional defective products.

How do I contact Ace for inquiries or support?

Email, Phone, Website, Social Media

Can I order hats with my own design and logo?

Definitely yes, we have 20 years customized experience in caps and hats manufacturing, we can make products according to your specific requirement.

As this is our first cooperation,could I order one sample to check quality first?

Sure, it is ok to make samples for you before ordering, but we need to charge sample fee.And the sample fee will be refunded if your bulk order quantity is above 300pcs/style/colorway/size.

Could you please send me your catalogue and price list of all your products?

Sure. Here are our catalogue for your reference. You will see that we are capable of wide range of caps & hats in a great variety.

Why should I choose AceHeadwear instead of other cap factories?

1) Ace Headwear has long term manufacturing experience with worldwide famous brands and is quite familar with high quality standards in different countries. The quality sense of whole company, from workers, to management team are all at high standard level. 2) Ace Headwear has strict quality control procedures and complet process to ensure stable high quality level bulk production all the time. While promotional cap factories don't have such complicated process to control, and they use the lowest numbers of QC, thus their bulk quality might fail to meet your expection. 3) Ace Headwear has experienced sales service team on headwear business as well as strong support team on design, sampling, production etc. 4) Ace Headwear has more choice on a wide sources of high quality fabrics & accessories used by big famous brands, we can help you on more on such kind of needs, while smaller factories don't have such kind of resources. Furthermore, Ace is very near by the world's biggest materials markets in Guangzhou(miles wide and miles long, millions shops there). 5) Ace Headwear has strong capability on Reseach and Development, every year we develope more 7000 SKUs samples, and have wide resouces of different silhouette/shapes of caps, hats for you to choice and use directly.

Will your price be much higher than those small factories?

Not exactly, if just simply compare price level with same quality level, AceHeadwear will be about US$0.1-0.3/pc higher but you will get more benefits from smooth and professional service & communication, stable high quality production, win higher satisfaction after sales etc.

What can I do if there are defective products?

In this case, please contact us as soon as possible, we will take quick actions to resolve it. If the defect exceed AQL2.5, we will be responsible to refund the money of those extra defected products.

FAQ

Q What kind of payment method does Ace accept?

T/T,L/C, Paypal,Trade Assurance, Alipay, Wechat.
Q How about delivery time after order?

The sample usually takes 7-15 days, and the production cycle for bulk orders is typically 25-35 days.
Q What is your return and exchange policy?

If there are defective products, please contact us as soon as possible, and we will take prompt action to resolve the issue. If the defects exceed an AQL (Acceptable Quality Level) of 2.5, we will be responsible for refunding the cost of the additional defective products.
Q How do I contact Ace for inquiries or support?

Email, Phone, Website, Social Media
Q Can I order hats with my own design and logo?

Definitely yes, we have 20 years customized experience in caps and hats manufacturing, we can make products according to your specific requirement.
Q As this is our first cooperation,could I order one sample to check quality first?

Sure, it is ok to make samples for you before ordering, but we need to charge sample fee.And the sample fee will be refunded if your bulk order quantity is above 300pcs/style/colorway/size.
Q Could you please send me your catalogue and price list of all your products?

Sure. Here are our catalogue for your reference. You will see that we are capable of wide range of caps & hats in a great variety.
Q Why should I choose AceHeadwear instead of other cap factories?

1) Ace Headwear has long term manufacturing experience with worldwide famous brands and is quite familar with high quality standards in different countries. The quality sense of whole company, from workers, to management team are all at high standard level.
2) Ace Headwear has strict quality control procedures and complet process to ensure stable high quality level bulk production all the time. While promotional cap factories don't have such complicated process to control, and they use the lowest numbers of QC, thus their bulk quality might fail to meet your expection.
3) Ace Headwear has experienced sales service team on headwear business as well as strong support team on design, sampling, production etc.
4) Ace Headwear has more choice on a wide sources of high quality fabrics & accessories used by big famous brands, we can help you on more on such kind of needs, while smaller factories don't have such kind of resources. Furthermore, Ace is very near by the world's biggest materials markets in Guangzhou(miles wide and miles long, millions shops there).
5) Ace Headwear has strong capability on Reseach and Development, every year we develope more 7000 SKUs samples, and have wide resouces of different silhouette/shapes of caps, hats for you to choice and use directly.
Q Will your price be much higher than those small factories?

Not exactly, if just simply compare price level with same quality level, AceHeadwear will be about US$0.1-0.3/pc higher but you will get more benefits from smooth and professional service & communication, stable high quality production, win higher satisfaction after sales etc.
Q What can I do if there are defective products?

In this case, please contact us as soon as possible, we will take quick actions to resolve it. If the defect exceed AQL2.5, we will be responsible to refund the money of those extra defected products.